Business Process Management in IT Company-Systematic Literature Review

Penulis

  • Alaric Rasendriya Aniko Universitas Telkom, Indonesia
  • Alif Noorachmad Muttaqin Universitas Telkom, Indonesia
  • Muhamad Ivan Fadilah Universitas Telkom, Indonesia

DOI:

https://doi.org/10.5281/siteknik.v1i1.8

Kata Kunci:

Manajemen Proses Bisnis (BPM), Perusahaan Teknologi Informasi, Efisiensi, Produktivitas, Implementasi BPM, Tantangan BPM, Inovasi Bisnis

Abstrak

Dalam era pertumbuhan teknologi digital, Business Process Management (BPM) menjadi krusial untuk meningkatkan efisiensi operasional perusahaan IT. Paper ini menyajikan tinjauan sistematis terhadap penerapan BPM di perusahaan IT, mengidentifikasi praktik terbaik, dampak integrasi teknologi canggih (AI, Big Data, Cloud Computing), dan mengungkap tantangan operasional. Hasil penelitian menunjukkan bahwa BPM menjadi pendekatan strategis untuk menganalisis dan memperbaiki aktivitas bisnis dasar perusahaan IT. Integrasi teknologi canggih memberikan dampak positif, terutama dalam identifikasi kelemahan proses bisnis menggunakan Big Data. Meski demikian, tantangan melibatkan pemilihan alat BPM yang sesuai, resistensi praktisi BPM terhadap teknologi baru, dan integrasi yang kurang optimal dengan persyaratan IoT. Penelitian ini diharapkan dapat membantu perusahaan IT mengelola proses bisnis dengan lebih efektif di tengah tantangan perubahan teknologi yang terus berkembang.

Biografi Penulis

Alaric Rasendriya Aniko, Universitas Telkom, Indonesia

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Alif Noorachmad Muttaqin, Universitas Telkom, Indonesia

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Muhamad Ivan Fadilah, Universitas Telkom, Indonesia

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Referensi

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Unduhan

Diterbitkan

2024-01-18

Cara Mengutip

Rasendriya Aniko, A., Noorachmad Muttaqin, A. ., & Ivan Fadilah, M. . (2024). Business Process Management in IT Company-Systematic Literature Review. SITEKNIK : Sistem Informasi, Teknik Dan Ilmu Terapan, 1(1), 57–67. https://doi.org/10.5281/siteknik.v1i1.8